• You have been wronged
• You have a solution to a problem
• You need to stand up to yourself and others
Make sure when you assert yourself you are right, there is nothing worse than someone asserting themself with no logical or reasonable foundation for their idea. Ask yourself ‘what is the problem and how do I fix it’ keep going until you get to the bottom line. This is helpful when talking to parents, bosses, significant other or customers.
Here are some interventions for assertiveness:
• Say something that shows your understanding of the other person’s feelings. So it doesn’t look like your trying to pick a fight, for example ‘I know you get angry when people do this but I was just….’
• State what you want, for example a specific request in a change of the other person’s behaviour.
• Use assertive body language, face the other person, sit or stand straight, don’t use dismissive gestures, use pleasant facial recognition and keep your voice calm.
• Use facts not judgments.
• Express ownership of your thoughts, feelings etc, when you do this I feel……
• Keep repeating yourself in a calm voice, don’t get pulled into argument, say the same thing over and over or frame it differently.
• Summarise your understanding of the other person even if you don’t agree, sometimes reflection helps them gain clarity.
Keep trying these new tools for communicating effectively and you will find it gets easier with practice, journal your results and seek to improve your performance each time. Role playing this with a coach is helpful and sometimes you can use a friend to try it out on also. Breathe deep, stay calm and be confident!
Here are some more tools for assertiveness from Mind Tools.com